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TERMS OF USE AND PURCHASE CONDITIONS.
The purpose of LZR Cut is to offer a service to manufacture personalized metal goods online easily, with quality and at a fair and real price. No heavy commercials. No unnecessary waiting. No unexpected extra costs. We know what you want, we know how you want it and we love seeing you around here.
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS, RESPONSIBILITIES, OBLIGATIONS, LIMITATIONS AND EXCLUSIONS THAT WILL APPLY TO YOU AS A USER AND CUSTOMER.
This document, Terms of Use and Conditions of Purchase, is the agreement between LZRCut.com (hereinafter “LC”) and the beneficiary of the order (hereinafter “you” or “client / user”), whether a person by individual capacity or as representation of third parties, companies or other legal entities.
1. ORDERS, ONLINE PLATFORM AND PAYMENTS.
1.1. ACCEPTANCE OF THE TERMS
By placing an order in LC you confirm that you have read and understood all the points set out in this document and accept their application.
1.2. CHANGES IN DESCRIPTIONS AND PRICES
All information reflected in LC is subject to change. LC is not responsible for typographical errors or images as well as their misinterpretation. LC reserves the right to refuse orders resulting from such errors.
1.3. ONLINE BUDGET
LC generates automatic prices through the documents and options that you add and select in the configurator. The prices offered by the configurator are subject to changes either due to external causes and / or internal to LC. LC reserves the right to change the amount of an order if it is affected by a programmed rate change, change in the price of the raw material, variation of transport or customs fees, market fluctuations, changes at your request via email or to an error on your part in the budget interface itself.
You understand that by accepting the conditions and making the payment, you are accepting the budget made and displayed on the web.
If LC detects an error in the price, the new amount will be notified via mail and a payment method will be provided. You will have 3 working days to accept this new price and make the payment. Otherwise the order will be rejected.
1.4. DATA AND CHECKLIST
You agree to review and ensure that all files, options and data inserted in LC are correct. LC is not responsible for errors or misinterpretations of the order arising from errors in the insertion of files, options and data by you.
1.5. REALIZATION OF THE ORDER
After the confirmation of an order in LC, a production order will automatically be generated in our facilities and the performance of a consequent work.
1.6. PAYMENTS
LC accepts payments with VISA®, MASTERCARD®, AMERCAN EXPRESS®, DISCOVER NETWORK®, by Bank Transfer (SEPA) and PayPal®.
Bank Transfer – SEPA Payment is a regular bank transfer from your bank account to ours through Stripe Security Transfer. This means that it can take up to 3 business days for your bank to release the payment and up to another 3 business days to receive the payment in our account. This payment method does not guarantee the selected delivery time. If you detect an error in the payment process or the charge to your account, contact us through our contact section.
1.7. AUTOMATIC CONFIRMATION OF ORDER ISSUANCE
All orders generate a confirmation email to the address that you have indicated as a contact. If you do not receive the confirmation email within 24 hours of the completion of your order, make sure that the LC mail address is not blocked by any anti-spam filter or that the confirmation email has not ended in a directory of unwanted emails or deleted emails, such as trash. If after 24 hours you have not received or found the confirmation email, please get in touch with us through our contact section of LC. DO NOT MAKE THE ORDER AGAIN, it could generate duplication of orders and duplication of payments. Make the order again only if LC confirms this via email. If you accidentally duplicate an order, notify LC of that event IMMEDIATELY. Otherwise, both orders will be processed.
1.8. CONFIRMATION OF ACCEPTANCE / REJECTION OF ORDERS
LC reserves the right to accept / reject orders. You will be notified via email, during the following 24 hours after receiving the email of automatic confirmation of the issuance of the order, of the preference taken, being able to develop the following two scenarios.
1.8.1. ACCEPTANCE OF THE ORDER:
The order will begin to take shape in our facilities after said mail and will be notified of it.
1.8.2. REFUSAL OF THE ORDER:
Notification will be made via email of the cause of said rejection, will be informed of the measures to be taken to adapt the order for acceptance.
1.9. SHIPPING
You have multiple shipping options depending on the urgency of the order. LC is not responsible for delays in deliveries due to agents beyond its control, including (non-exhaustive list): customs stops, security controls, weather, strikes of any sector involved, force majeure, etc. LC reserves the right to accept late deliveries as valid, indicating the cause of such late deliveries before or after the receipt of the order by the customer.
2. CANCELLATION, MODIFICATION AND NON-CONFORMITY OF AN ORDER
2.1. RETURNS AND MONEY RETURN
The service offered by LC is customized and made to order. All services are tailor-made. Cancellations, modifications and non-conformities of an order will be valid if they comply with the following terms and conditions. Please contact LC if there is any inconsistency in your order, always through our contact section.
2.2. CANCELLATIONS
LC reserves the right to cancel orders in which, for economic, technical or other reasons, are impossible to perform.
2.2.1. CANCELLATION OF THE ORDER BY LB
LC reserves the right to cancel orders, in which case, we will proceed to the full refund of the paid amount.
2.2.2. CANCELLATION OF ORDERS BY THE CUSTOMER
The service offered by LC is customized. All services are tailor-made. The cancellation of an order by the customer will entail the total, partial or null refund of the amount of the order. The amount of the refund will be equivalent to the total amount of the order, except for the materials and processes already carried out. The extent and amount of the cancellation will be assessed by means of photographs of the materials and processes already used/performed. The customer agrees to accept such charges due to the cancellation of the order which shall be in accordance with the terms set out in this document. An order cancellation by the customer will be valid after confirmation of the cancellation by e-mail or telephone.
2.3. MODIFICATIONS
The service offered by LC is personalized and made to order. All services are made to measure. The rejection or modification by you of an order will proceed to the total or partial refund of the amount of the order. This amount will reflect the total charge of the order, except for the production processes already carried out. The scope of said rejection or modification will be assessed and the amount to be returned via email will be communicated to the client user. You agree to accept those charges due to rejection or modification of the order.
2.3.1. MODIFICATION OF THE ORDER BY LB
LC reserves the right to make a productive proposal (or alternative) in the parts of the orders. The affected items and the proposal for each of them, as well as the reason for such proposal, will be notified by e-mail. Upon acceptance by you, the amount due for the change will be readjusted if necessary. A modification of an order may alter the delivery time. An order modification by LB will be valid after the customer confirms it by e-mail or telephone.
2.3.2 MODIFICATION OF ORDERS BY THE CUSTOMER
The service offered by LC is customised and made to order. All services are tailor-made. If the customer modifies an order, the status of the order will be checked. The scope and amount of the modification will be assessed by means of photographs of the materials and processes already used/performed. The customer agrees to accept the charges due to the modification of the order, which shall be in accordance with the terms set out in this document. A modification of an order may alter the delivery time. An order modification by LC will be valid after the customer confirms it by e-mail or telephone.
A modification of an order may alter the delivery time.
An order modification by the customer shall be valid after confirmation of the order by e-mail or telephone.
2.4.TEST PROTOTYPES
We love orders with a high number of units, but we want to make sure we are doing things right before starting to produce large batches. LB reserves the right to pause an order where the technical difficulty or the number of units is greater than usual. LB may propose via mail to the client user to carry out a manufacturing test prior to the original order. The amount of this test phase will be different depending on each case.
3. MATERIAL, FINISHES and PRODUCTION SPECIFICATIONS
3.1. ABSENCE OF SPECIFICATIONS
LC reserves the right not to manufacture parts with missing specifications. Orders with missing specifications will be put on hold until the customer indicates how to proceed.
LC reserves the right to proceed with a production if the only missing specification in the order is the finish. LB will choose the finish.
3.2. MATERIAL IDENTITY
LC uses safe, standardised and fully identity certified materials. LC complies with the manufacture of orders with material of the same identity as shown in the material selection in the order configuration.
3.3. MATERIAL PROPERTIES
All materials used by LC are subject to tolerances and variations related to the manufacturing, handling and storage of the material supply itself. You are aware of the existence of typical variations of metals in the mentioned points, which may affect the following characteristics (non-exhaustive list): color, thickness, weight, hardness, composition, texture, roughness, density, elastic modulus, thermal conductivity, thermal expansion coefficient, electrical resistance, melting point, oxidation resistance, magnetic capacity, torsion and chemical reactivity among others.
The fluctuating tolerances of these characteristics are aligned with the standards of the international standard of identity for the sub-supply of that material or alloy. You can consult this identity in our Table of material equivalences between territorial standards.
3.4. PRODUCTION SPECIFICATIONS
LC follows a strict and rigorous maintenance and calibration of our machines and tools, being able to manufacture parts with full control.
LC is not responsible for the following production cases that are beyond the control of our machines, processes and plant logistics:
- 3.4.1 – HEAT CURVATURE: Our laser process generates a temperature increase in the parts during cutting. It is possible that the flatness of the part is affected by this. This may be caused by a design with a high cutting density and/or an inadequate thickness for the design. LC is not responsible if the customer’s choice of material and design can cause this effect.
- 3.4.2 – DEFORMATION IN FINISHES: Our finishes generate heat and mechanical pressure on the parts. Small, delicate, thin parts or parts made of soft materials may be affected. LC is not responsible for the customer’s choice of material and design that may generate this effect.
- 3.4.3 – INTERNAL STRESS: The laminated material has internal manufacturing stresses that can cause a part to have a lack of flatness along its length. E.g.: A strip of 2000 mm x 5mm. LC will place your part in the same position as the orientation it has in your file, placing the laminate of the sheet horizontally. LC is not responsible for the customer’s choice of material and design that may generate this effect.
- 3.4.4 – BACK SIDE: When manufacturing with Natural finish (or 2B or “unfinished”) or in parts without a specific back finish: The customer is aware and accepts the existence of burrs, marks from the supply itself, sparks, dark areas among other imperfections.
- 3.4.5 – CUT IN / CUT OUT: Laser technology needs a start and end cutting point for each of the contours of the part. It is at these points where the entry or “micro joint” can appear, a small protrusion from the part, between 0.2 mm and 0.45 mm. The customer is aware and accepts the existence of this small irregularity.
- 3.4.6 – EDGE FINISHES: LC uses the most suitable gas for laser cutting for each alloy and material thickness. The edges may have different shades between parts of the same order or between different orders, as well as variations in the perpendicularity of the cut.
- 3.4.7 – MINIMUM OPERATIBILITY RADIUS: LC cutting technology cannot produce edges with a live edge finish (no radius). In cases where there is no specific radius on edges of the customer’s design, an automatic radius of 0.2 mm can be applied if necessary.
3.5 AESTHETIC SPECIFICATIONS
LC offers a wide variety of finishes and options for the manufacture of metal parts. The customer is aware of and accepts the following aesthetic aspects on his parts.
- 3.5.1 – GENERAL: The parts manufactured by LC take shape through a multi-stage industrial process. LC is concerned about the cleanliness of the products manufactured in its facilities. Even so, a production in which the products may contain: dust, dirt, fingerprints or stains, among others, will be considered as valid.
- 3.5.2 – NATURAL FINISH: Also called 2B or without specific or factory finish. This finish may contain imperfections and marks on the exposed face such as: scratches, marks, fingerprints or shadows among others.
- 3.5.3 – PREMIUM BRUSHED FINISH (applicable to one or two sides): The finish shall be applied on the sides indicated in the configurator. It does not include the edges of the part. The direction of the brushing is always horizontal with respect to the position of the part in the file.
- 3.5.4 – PREMIUM BRILLIANT FINISH (applicable to one or two sides): The finish is applied on the sides indicated in the configurator. It does not include the edges of the part.
- 3.5.5 – BRILLIANT / BRILLIANT FINISH WITH PROTECTIVE FILM: The finish is applied on the front side of the part. The parts shall be delivered with the protective film attached, this can be removed manually.
- 3.5.6 – VIBRATED FINISH: The vibrated finish is applied on both sides of the part. It does not include the edges of the part.
- 3.5.7 – SANDBLAST FINISH: Sandblasted finish is applied on both sides of the part. The edges are affected by defect in the process. This is not an aesthetic finish, but a cleaning and surface roughness generation finish. On parts larger than 100 mm x 100 mm, the finish may contain shadows or irregularities in the shade. The finish is equally efficient with or without the regular visual appearance.
3.6. TOLERANCES
LC keeps all its equipment calibrated and under a strict maintenance program.
- 3.4.1 – CUTTING TOLERANCES: Linear cutting tolerances in the X and Y axes are ±0.15 mm on sheet thicknesses between 0.1 mm~3 mm and ±0.3 mm on sheet thicknesses between 3 mm~10 mm.
- 3.4.1 – TOLERANCE COMPLIANCE EXCEPTIONS: LC ensures compliance with tolerances for those materials with Natural (or without finish designation), Vibratory and Protective Film finishes. The customer understands, is aware and accepts that the other finishes may generate a distortion in the part higher than the cutting tolerance, due to the mechanical pressure and temperature to which the part is subjected during the production of the most aesthetic finishes.
LC ensures the tolerances in those parts that comply with the minimum safe manufacturing dimensions shown in the design guide. Some examples (indicative and non-exhaustive list) are: Minimum diameter of holes or minimum distance between part contours, among others.
4. SECURITY
4.1. BASIC SAFETY CONSIDERATIONS
You are aware that LC has no control over the design, use and misuse of the goods generated by the LC service.
You have the responsibility to create a functional and safe design, insert it, if that is your purpose, into appropriate devices and safe equipment to safeguard the end user or other persons and properties against damages arising from their use, operation or particular configuration, and to properly comply with all federal, state, and local laws, rules, regulations, and safety regulations, and all industry safety standards.
Additionally, it is your responsibility to review the manufacturing carried out by LC to validate the correct performance of its purpose, validating the factors: Including but not limited to: Manufacturing defects, material defects, mechanical resistance in general and all other factors that may affect your final purpose LC will not be responsible in any way for the consequences or results obtained through the use of the LC website or its products.
LC will not be liable for any loss or damage suffered by you or by any other party as a result of the design, manufacture, use, misuse, installation or application of the custom parts. In addition, LC shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
4.2. HEALTH / MOBILITY APPLICATIONS / OTHER CRITICAL SECURITY SECTORS
The goods arising from the LC service are not intended for sale as parts, components or assemblies for the construction, maintenance, operation or use of nuclear facilities or weapon systems, nor for use in flight, navigation, communication or support equipment, parts of aircraft, used in a medical system, life support equipment or any application where the failure or malfunction of said piece manufactured by LC could cause personal injury, by itself or its use in other applications or assemblies. You agree that, if you use the goods of the LC service for such purposes, you do so at your own discretion and at your own risk and responsibility, and that LC is not responsible for any claim or damage arising from such use. In addition, LC shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
4.3. HELP AND ADVICE
LC can offer help and advice to your questions, as well solving errors in the data, files and options sent to the LC configurator. You assume full responsibility for the application, or not, of the correction proposed by LC, and accept as your own and under your responsibility the design of the new resulting piece.
5. INTELLECTUAL PROPERTY
5.1. INFRINGEMENTS OF INTELLECTUAL PROPERTY
You warrant and declare that the manufacturing designs and other information related to the order, are original and of your property, designed and created by you or with the consent of the original author, that alone or incorporated into any system, product, device, device or mechanism, do not infringe or violate any right (including, among others, patent rights, copyrights or trade secrets) of any third party. In addition, it guarantees and declares that the designs do not infringe or violate any law, code or local, state, federal or international regulation. In addition, LC shall be exempt from liability and liability charges for any claim arising out of, related to or related to the use, installation or application of the custom parts.
5.2. PERSONAL INFORMATION AND DESIGNS
You will retain all privacy rights of all information sent. You understand and accept that LC may disclose to its employees and third parties the information necessary to provide services related to the creation, sending and correction of technical problems of your order. Your personal information will be handled in accordance with our Privacy Policy.
6. ABOUT THE TERMS OF USE AND TERMS OF PURCHASE
6.1. MODIFICATIONS TO THE TERMS OF USE AND PURCHASING CONDITIONS
The Terms of Use and Conditions of Purchase can not be waived or modified in any way, except by LC and in writing. This clause of “non-oral modification” can not be waived, except for a written instrument signed by LC or the modification of these terms
LC reserves the right to modify this binding document to the orders, Terms of Use and Conditions of Purchase, without prior notice, either as per periodic review of the same or by a specific casuistry. The version of Terms of Use and Conditions of Purchase that will be applied to an order will be the one in force on the date of its processing.