FAQ

LZR Cut is the online laser cutting service ready for the 21st century. Upload your parts to our configurator, choose from a large selection of materials, get your price instantly and order instantly. In our facilities, lasers with the highest precision that technology offers, will cut your parts in record time and without delay. All this mixed with worldwide shipping and e-commerce logistics offers you the possibility of manufacturing in the quantity you need in a comfortable way.

You can contact us by email, [email protected] or through our contact form.

3919 West 1820 South, Salt Lake City Utah 84104

Our service is based on cutting metal-based materials. You can see our materials stock, thicknesses and finishes here

At LZR Cut we work with materials from our certified suppliers. A safe and controlled material ensures a perfectly cutting part with an exceptional finish. If you need a material that is not in our catalog, please contact us.

Not yet. Our facilities are designed to cut only metal-based materials. You can see our offer of materials, thicknesses and finishes here.

We are working at the moment to make the download of the certificate of characterization of the material used for your parts automatic, it will be available shortly!

No, we cannot carry out any protection or coating process at our facilities. We recommend contacting a local supplier.

In our configurator we accept parts up to 5 x 10 ft. If you need a larger job area, please contact us.

We are able to manufacture parts with sizes from 5 x 5 mm.

No, we take orders of 1 to more than 10,000 parts. No minimum order, exactly the quantity you need.

No, we cannot carry out any engraving, folding or welding process at our facilities. We recommend contacting a local supplier.

Our cutting equipment has an average tolerance of ±0.15mm for thicknesses up to 3mm. For thicker thicknesses the tolerance is ±0,3mm.
Regarding bending, our global tolerance is ±0.35mm per bend.

We perform periodic calibrations on our equipment to guarantee a total quality of cutting and bending.

We wrap your parts to avoid movements during shipping, using recyclable materials. The shape of the packaging varies according to the volume of your parts. You can receive your parts inside envelopes, boxes or pallets. All our packages comes with LZR Cut logo outside, making it easy to recognize.

Yes, you can place an order without any limitation with no user account, even if you are a company and you need an invoice. In addition, after payment we will give you the option to create an account with your data with just one click.

No problem, click here to recover your password.

If you placed the order with a user account, you must go to the user panel> Designs and click on “Delete” next to the design you want to delete. This process cannot be undone.

Of course, at LZR Cut we have optimal privacy management, we operate with a high level of security to offer a private user account, secure payments and ultra-encrypted storage.

At LZR Cut you can place orders with no user account. If you want to see your past orders placed with no user account on your current user account, just click on “Send a verification email” button. You will receive an email, click on the “Click Here to Verify Your Email Address” button. All ready.

All Orders, invoices and designs done with the same email account will be recovered.

A quote is the easiest way to download the price of your project and be able to load it as soon as you are ready to proceed with the order. Load your parts, configure them, click on the bottom “Download quote in PDF” and you’re done. The quote are valid for 1 month from the creation date.

No, due to material price fluctuation, we are only able to keep a quote price for one month. To have a the quote valid again, you will have to create it again.

During the payment process we offer several deadlines for the delivery of your order, that is the maximum date on which you will receive it. The delivery date may be altered without prior notice for reasons beyond LZR Cut’s control, such as weather conditions, political situations or other major causes.

Yes, we ship worldwide.

Currently our facilities are not open to the public. All our material, whatever its size and weight will be sent by transport services.

Check the incoming mailbox of the contact email you indicated, as well as the junk / spam folder. If after 20 minutes after placing the order you have not received any communication from LZR Cut, please contact us here.

No problem, contact us here and tell us your order number and the changes you want to make.

Thanks to our regular updates, our platform support more different formats every day. You can see all of them, download an example of each one and see information on how to prepare your files here.

Getting your files ready for LZR Cut is very simple, in general terms, your files should be in real scale (1:1) in millimeters and contain only the shapes to be cut (no boxes, indications or dimensions).

Yes, of course. In our configurator you can choose the amount of parts you need, You will see that when the number of units increases, the price per unit decreases, all in real time.

No, your files must be real scale (1:1) in millimeters and measure exactly the measures you want it to be. So, you will receive your parts with measurements and totally in accordance with your files. For those familiar with the term “Kerf”, this should be set to 0.00mm.

No problem, we are here to help you , contact us here and tell us what is happening.

During the payment you can choose between payment by PayPal, Card Through PayPal, Visa, MasterCard, Discovery or American Express, as well as Wire transfer.

After placing an order you will receive in your contact email the Order Confirmation email, with this email will be attached the invoice. Also, if you have a user account, you will find all invoices in Your Profile> Order and quotes, ready to download.

Wire Transfer – SEPA is a regular wire transfer from your bank account to ours through the Stripe platform. Like any other wire transfer between entities, your bank may take up to 3 business days to release the payment and up to another 2 business days to receive the actual payment in our account. Once we receive the payment you will be notified, is in this moment when the production will begin.

To proceed with Wire Transfer – SEPA, choose Wire Transfer – SEPA in the selection of payment methods during the check out.

This payment does not guarantee the delivery deadline, which may take 4 to 6 extra business days.

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FAQ

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